Technologies

Thanks to their unusual characteristics, it is virtually impossible to find products that can compete with the quality, duration and design of the machines of the Group on the market. It is true that BCS does not produce simply "good and easy to handle products", it is no coincidence that its machines have been so successful that they can be found and are appreciated all over the world. What makes the Group's range truly unique is the technological heart that beats in all its machines: a concentrate of ideas and updating at the top of the world markets.

Human resources

The BCS Group is a synergy of forces supported by motivated people. Customers relate to men and women who work with passion, who have a team spirit and are united in their objectives. Like the music of an orchestra, the companies and the Group grow with the contribution and the characteristics of every element, with the participation of the single to a common symphony. BCS relies on specialized and qualified personnel from the first to the last level of its structure. In-house, every section is kept in contact with the others, through efficient systems of communication. The commitment of the company personnel is an essential component to maintain the quality system. For this purpose, the Group regularly schedules training courses for the personnel at all hierarchical levels.

Before and after sales, BCS talks to the client, who becomes the centre of activity. Support and product control are invaluable services for the user. The availability of specific and complete assistance is part of the sales system. The guarantees extend all round the world, reconciling and respecting time differences, local languages and particular situations. Technical assistance is assigned to specialized personnel who periodically visit both the sales network and, if necessary, the end customers. The aim is to anticipate any possible problems and to provide suggestions relative to the technical aspects of the product. All the information collected is recorded and sent on to the technical department that created the product, thus increasing the initial know- how. The competitivity of the Group's products is thus planned and improved.

The delivery and spare parts department is organized in the best way possible and guarantees rapid and prompt deliveries everywhere. BCS has also established privileged channels of communication to measure customer satisfaction, both with regard to the product and to the services offered. The quality of the sales network is continuously monitored by the commercial personnel, who take into account any problems or suggestions from customers. In this way, the presence of the Group goes beyond simple technical support and is a guarantee of interaction between the company and the customer. Its aim is to obtain the maximum performances from the machines produced by the Group. The listening capacity is also extended to the system of supporting commercial services, which include advantageous offers conceived ad hoc for those who invest in the Group's machines.

For a Group that can stand up to any comparison and is stimulated by competition, the market no longer has any borders. All the companies under BCS have their roots in Italy and at the same time have a strong vocation for foreign markets. Each country is a challenge that cannot be ignored. Exports to foreign markets by far exceed domestic sales and reach all the continents. The brands sold by the group are now to be found all over the world. BCS tries to be present with its own branches in the areas of main interest, for the purpose of guaranteeing prompter supplies and enhanced technical and commercial support, for the distributor as well as the end customer.

Fully on the world markets, the activity of the BCS Group is appreciated at every level and is also expressed through the important vehicle of trade fairs, considered unrepeatable opportunities of exchange. With its machines, BCS organizes demonstrations everywhere of its all-round action in the field, showing how they operate in the environment for which they have been conceived. And this is a further guarantee for the client and a fundamental support for sales.